FAQ’s

How much are the Packing And Postage Costs?

Please note all prices are in £(GBP).

All our shipping costs are now determined by weight and size, as set by Royal Mail.
Royal Mail continue to raise prices on an annual basis.
We always try to send items as cheaply as possible. Any queries, please contact us.
All our packages are sent with protective packaging to prevent damage to items.

(Updated 25 March 2017)

Approximate weights for items are as follows:
CD in PVC/Card Sleeve – 40g
CD in Thin Jewel Case/Digi Pack – 80g-100g
CD in Thick Jewel Case – 150g
7” Vinyl Record – 150g
12” Vinyl Record – 550g
Box Sets/Boxed DVDs/Heavy Items etc – Individually weighed – See item page for details.

Examples: UK (Guide only)
Up to 100g = up to 2 x CDs PVC/Card sleeves
101-200g = up to 5 x CDs PVC/Card sleeves
201-2000g = up to 50 x CDs PVC/Card sleeves
2001-5000g = up to 125 x CDs PVC/Card sleeves
5001-10,000g = up to 250 x CDs PVC/Card sleeves

Examples: Europe & Rest of World (Guide only)
Up to 100g = up to 2 x CDs PVC/Card sleeves
101-250g = up to 5 x CDs PVC/Card sleeves
251-500g = up to 12 x CDs PVC/Card sleeves
501-750g = up to 18 x CDs PVC/Card sleeves
751-1000g = up to 25 x CDs PVC/Card sleeves
1001-1250g = up to 31 x CDs PVC/Card sleeves
1251-1500g = up to 37 x CDs PVC/Card sleeves
1501-1750 = up to 43 x CDs PVC/Card sleeves
1751-2000g = up to 50 x CDs PVC/Card sleeves

UK: (All shipped 2nd Class)

Up to 100g – £1.00 GBP (Tracking/Signed For Delivery £2.10 GBP)
101-200g – £1.45 GBP (Tracking/Signed For Delivery £2.60 GBP)
201-2000g – £3.15 GBP (Tracking/Signed For Delivery £4.15 GBP)
2001-5000g – £14.00 GBP (Tracking/Signed For Delivery £15.00 GBP)
5001-10,000g – £20.45 GBP (Tracking/Signed For Delivery £21.50 GBP)
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Europe: (Airmail)

Up to 100g – £2.80 GBP (Tracking/Signed For Delivery £8.00 GBP)
101-160g – £4.05 GBP (Tracking/Signed For Delivery £8.50 GBP)
161-250g – £4.35 GBP (Tracking/Signed For Delivery £8.95 GBP)
251-500g – £6.05 GBP (Tracking/Signed For Delivery £10.40 GBP)
501-750g – £7.45 GBP (Tracking/Signed For Delivery £11.60 GBP)
751-1000g – £8.85 GBP (Tracking/Signed For Delivery £12.75 GBP)
1001-1250g – £10.10 GBP (Tracking/Signed For Delivery £13.85 GBP)
1251-1500g – £11.35 GBP (Tracking/Signed For Delivery £14.90 GBP)
1501-1750g – £12.55 GBP (Tracking/Signed For Delivery £15.90 GBP)
1751-2000g – £13.70 GBP (Tracking/Signed For Delivery £16.85 GBP)
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World Zone 1: (Rest Of The World – Excluding Australia, New Zealand & Singapore) (Airmail)

Up to 100g – £3.45 GBP (Tracking/Signed For Delivery £8.65 GBP)
101-160g – £5.05 GBP (Tracking/Signed For Delivery £9.55 GBP)
161-250g – £5.45 GBP (Tracking/Signed For Delivery £10.05 GBP)
251-500g – £8.35 GBP (Tracking/Signed For Delivery £12.80 GBP)
501-750g – £11.05 GBP (Tracking/Signed For Delivery £15.20 GBP)
751-1000g – £13.60 GBP (Tracking/Signed For Delivery £17.60 GBP)
1001-1250g – £15.20 GBP (Tracking/Signed For Delivery £18.90 GBP)
1251-1500g – £16.90 GBP (Tracking/Signed For Delivery £20.20 GBP)
1501-1750g – £18.40 GBP (Tracking/Signed For Delivery £21.50 GBP)
1751-2000g – £19.95 GBP (Tracking/Signed For Delivery £22.75 GBP)
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World Zone 2: (Australia, New Zealand & Singapore Only) (Airmail)

Up to 100g – £3.60 GBP (Tracking/Signed For Delivery £8.85 GBP)
101-160g – £5.35 GBP (Tracking/Signed For Delivery £9.85 GBP)
161-250g – £5.90 GBP (Tracking/Signed For Delivery £10.35 GBP)
251-500g – £9.00 GBP (Tracking/Signed For Delivery £13.25 GBP)
501-750g – £11.70 GBP (Tracking/Signed For Delivery £15.85 GBP)
751-1000g – £14.35 GBP (Tracking/Signed For Delivery £18.40 GBP)
1001-1250g – £16.15 GBP (Tracking/Signed For Delivery £20.00 GBP)
1251-1500g – £18.05 GBP (Tracking/Signed For Delivery £21.60 GBP)
1501-1750g – £19.90 GBP (Tracking/Signed For Delivery £23.15 GBP)
1751-2000g – £21.70 GBP (Tracking/Signed For Delivery £24.65 GBP)


Please Note: Shipping Items To Croatia, Serbia, Brazil, Colombia, Indonesia, Malaysia, Mexico, Thailand and Venezuela:
There is a compulsory International Postal Tracking charge to Croatia, Serbia, Brazil, Colombia, Indonesia, Malaysia, Mexico,  Philippines, Thailand and Venezuela on ALL orders. Please see prices with Tracking/Signed For Delivery.
This is due to the increasing large number of misplaced packages by these countries Postal Services.
We apologise for this inconvenience, but it is now the only way to safely ship purchases to the above countries.
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Import Taxes: Important notice to buyers located outside of the UK/European Union.

To avoid any subsequent misunderstandings, please note that importing goods from another country can mean that your national Customs authorities may charge you Customs Duty and/or other additional related taxes (for example a Value Added Tax or a Purchase Tax). YOU, as the importer, are responsible for paying any such taxes. We have no control over what taxes you may be charged by your own national tax authorities. We are not responsible for compensating you for payment of any such taxes. If you do not know how much (if any) import tax you might have to pay, please check with your local tax authorities BEFORE entering into a contract to purchase.

Some countries prohibit or restrict the importation of some types of goods. You may need a general or special license and/or other documents to import goods, particularly in larger or commercial quantities. It is your responsibility to check with your national Customs authorities whether the goods you intend to import are subject to any such restrictions. If your goods are retained or confiscated by your own national Customs authorities for any reason, it is your responsibility alone to negotiate with them the terms on which such goods might be released to you. If your goods are undeliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged back to us.

On any Customs forms, we declare the full purchase price as the value of the goods. We do not under declare values.

This notice is incorporated into our Conditions of Sale.

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What Are Our Shipping Times?

Once your order has been accepted, orders are usually shipped within 12 hours – 24 hours.
Items are all shipped via Royal Mail in UK and Air Mail overseas.
We usually ship between the hours of 9am to 4pm, Monday to Friday.
Occasionally, we also ship on Saturday mornings.

How Long Does It Take For My Purchase To Arrive?

We are unable to offer a specified delivery time. Please contact us if you require more information on approximate guide on how long purchases can take to arrive to your country.
Please note restrictions and delays to shipping due to Public Holidays and personal holidays etc..

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What Payment Methods-Online Payments Do We Accept?

All Major Credit Cards and Debit Cards are accepted securely using Paypal Checkout, with your Paypal account or as a one off debit / credit card payment, for customers preferring not to open a Paypal account.
You do not need to open a Paypal account for one off payments.
Please use the “Check Out As A Guest” option and proceed as normal. This option will not sign you up to a Paypal account, but you will be asked if you wish to open an account. Just make sure the “No Thanks” option is selected.

Please note: We do not hold any Credit Card or Debit Card information on our database-all payments are directly between you and Paypal only.

Other methods of payment:

UK Only:
If you are resident in the UK, we can also accept payment by personal UK Banking Cheque, UK Postal Order, Bank Money Transfers and Cash.
IMPORTANT!
Please contact us for full details
 BEFORE you send any cheques, postal orders and payments by post (and so we can save your requested items), at contact details below.

Non UK / Overseas:
We accept Bank Money Transfers (items will ONLY be shipped once payment has cleared).
All Bank Transfer payments must be paid in £ GBP.

Cash is also accepted in € Euros only. Please contact us at the email address below for further information.
Sending Cash Via Post-UK And Overseas:
We will only accept cash sent through the post only when previously agreed.
We will happily reserve your wanted items for a period of 5 days only, or until your correct payment arrives. If no payment arrives after this holding period, the items be unreserved and put back up for sale.
If you have any other queries regarding payment methods, postage costs etc, please contact us at:
john@johnnygogglesmusic.co.uk

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How Do We Grading Our Items?

Grading Guide:
While we try to be as honest about gradings as much as possible, its a minefield when it comes to getting it right…one person’s “MINT” is another persons “VG+”.

For CDs, we always check all items visually and if any surface marks are apparent that we may have doubts as to playing defects, it is played and checked for faults…if there are any faults, we will not sell it – simple.

CD Gradings (Discogs gradings in brackets)

Still Sealed -Never opened, New condition

Mint :In new condition (M)

EX++  : Very very slight scuffs / surface marks on CD or sleeve (NM)

EX+ : Minor surface or scuff marks on CD or sleeve (VG+)

EX  : Some very noticeable surface marks on CD,  but no playing problems. Some very noticeable creasing, wear and tear etc on sleeve (VG)

Vinyl Gradings: (as per Discogs Guidelines)

M: Mint. New Condition. Absolutely perfect in every way.

NM: Near Mint. Near perfect condition. The record should show no obvious signs of wear. Has no more than the most minor defects, such as almost invisible ring wear or other signs of slight handling. A sleeve should have no creases, folds, seam splits or other noticeable similar defects.

VG++: Very Good Plus Plus. Not quite a NM but a very strong VG+.

VG+: Very Good Plus.  A Very Good Plus record will show some signs that it was played and otherwise handled by a previous owner who took good care of it. Record surfaces may show some signs of wear and may have slight scuffs or very light scratches that don’t affect one’s listening experiences.  Picture sleeves and LP inner sleeves will have some slight wear, lightly turned up corners, or a slight seam split. An LP cover may have slight signs of wear. In general, if not for a couple things wrong with it, this would be Near Mint.

VG: Very Good. Many of the defects found in a VG+ record will be more pronounced in a VG disc. Surface noise will be evident upon playing, especially in soft passages and during a song’s intro and fade, but will not overpower the music otherwise. Picture sleeves will also be more pronounced towards a VG+ grading.

All items sold are covered with a 7 day money back guarantee if you are not happy with our gradings -or ANY aspect -of your purchase. Please be aware items must be returned in exactly the same condition as received.

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Do we have a high street store?

No.
We are a mail order / online only store. We have no physical high street store.
We do not accept personal visits as stock is stored elsewhere.

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Any Enquiries, Checkout Problems Or Technical Problems?
If you have any enquiries or encounter any technical problems or checkout problems etc, please contact us :

Email:

john@johnnygogglesmusic.co.uk

or…

Phone or Text:

07779 182 520

(Overseas) 0044 7779 182 520

Please note: We do not answer anonymous / number withheld calls.

Cheers!
Johnny Goggles Music

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